Frequently Asked Questions
You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us via [email protected].
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via [email protected] to request for change.
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
To use a promotional code, please follow these steps:
All orders are shipped from our warehouse within 5 to 20 business days of the order being placed. Shipment will arrive in between 2-10 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via [email protected]!
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via [email protected] to request for such changes.
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
For missing or wrongly shipped items, please contact us at [email protected]. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
Please refer to our Return & Exchange Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
You may contact us via [email protected] for more information.
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via [email protected] to request for cancellation.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.